Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

I'll be curious to see how effective pitch shifting the voice is if the content and inflection remains the same. I wouldn't be surprised if there is some benefit given how tone of voice can grate ...

AI has been helping CX agents in many ways. Now it promises to help them relieve some of the stress of dealing with angry customers. Softbank Group’s telecom arm developed an AI tool which softens the ...

Handling hundreds of customers a day can be overwhelming, but nothing prepares someone for false accusations. One young retail employee faced a flurry of false accusations from a furious client who ...

Can i get an Ai model that automatically calls my isp tech support every time it rains? That's how often my connection goes all funky, and someone (or a something Ai) contacting them about how ...