"The urgency for switching customers onto digital services grows by the day because the 40-year-old analogue landline technology is increasingly fragile," said BT head of security and networks ...

Some BT customers are being signed up to, and charged for, Xbox Game Pass without their knowledge or consent. An extra £10 per month was added to their internet bill, despite them not requesting ...

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BT is abandoning mid-contract price rises linked to inflation after the telecoms watchdog Ofcom threatened to ban the practice. It has been one of several providers to tell customers the cost of ...