Discover how CRM enhances customer interaction through principles, practices, and advanced tech, optimizing both business processes and customer satisfaction.

A small business CRM may have specific features or pricing plans. This guide will outline the things to look for.

SAP moved on two fronts Tuesday to update and expand its software portfolio, unveiling a new suite of cloud-based CRM applications that incorporates technology from several recent acquisitions and a ...

Nutshell reports AI in CRM can boost sales performance through targeted use cases like lead scoring and forecasting, yet many struggle due to data quality issues.

Compare the best data cleaning software in 2026, including top tools for CRM hygiene, data enrichment, enterprise data quality, and cleanup workflows.

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

The PeopleGlass+ solution from People.ai is a streamlined CRM interface that provides small teams with data management and customization tools to update their customer data for complete visibility ...

Gone are the days of exchanging napkin notes and business cards. In today’s fast-paced business world, it can be hard to remember every customer’s name and their individual preferences. That’s why ...

Learn more about CRM data management at CRM Evolution 2022. See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Jeff Foley: We've established ...

Every time people post an update, “like” a page, or otherwise engage with social media, their movements are tracked, followed and recorded. For businesses, this data is a gold mine of information ...

Attend ABTA’s CRM and data management training day to improve and develop your understanding of customer relationship management and ensure your marketing data strategies are fit for purpose. This ...