TwistedSifter on MSN

Call center employee can't find a customer's account, but he had the perfect comeback for the patronizing bully

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...
CMS Wire

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
TwistedSifter on MSN

Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script

The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...
Yahoo

Call centers replaced many doctors' receptionists. Now, AI is coming for call centers

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

Omaha 211 call center seeing surge in needed support

Most commonly, callers are trying to find assistance with safe and affordable housing, utility assistance, transportation, mental and physical health support, and food support. 211 call operators can ...