A company's heart is often its call center since it provides a first line of defense for customer dissatisfaction, as well as an unparalleled opportunity for cross selling. But building and ...

EINPresswire/ -- Equature, a leading provider of mission-critical communication solutions, today announced the launch of its innovative 911 Call Simulator, a trailblazing training tool designed to ...

This means that standard personality analysis and communication evaluations are not enough. To ensure that call center professionals are truly up to the task, a more advanced call center live ...

Zenarate, providers of an artificial intelligence-powered conversation simulation solution, launched Concurrent Chat Simulation in its AI Coach platform. Concurrent Chat Simulation allows contact ...

The call center training program has been operating at full capacity since beginning in February. A brief reception will be followed by presentations from Bill Law, Montgomery College president; Mark ...

's call center training program, which has been operating at full capacity since its February launch, will host a community open house event from 11:15 a.m.-1:30 p.m. April 19. The training facility ...