A new US bill seeks to protect American call centre jobs and consumer data. It would make companies reveal if you're speaking to AI or an overseas agent and penalize firms offshoring jobs by ...
One of the most hotly debated subjects at this year’s World Economic Forum in Davos concerned the risks posed by technology to jobs, political stability and cyber security. Disruptive technologies ...
When I was in my second year of varsity I spent six months working the night shift in a call centre in the Cape Town CBD. It sounded like a great idea on paper: I would be answering incoming phone ...
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