CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

When thinking about all the work that goes into making any large (or small) change to an enterprise’s technology stack, one expression comes to my mind — it takes a village. While the final purchase ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jamie Timm Customers’ ...

Whether your organization already has a CCaaS system or plans to adopt one in the future, it’s important to keep security top of mind. In today’s increasingly remote world, a cyberattack is a matter ...

Contact Center as a Service (CCaaS) providers offer cloud-based platforms that enable businesses to run their entire customer service operations without on-premise infrastructure. Instead of investing ...

The contact center-as-a-solution (CCaaS) market is thriving while simultaneously undergoing an identity crisis. CCaaS solutions are being purchased at a rapid rate as companies migrate from their ...

AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations? As more businesses look to install contact ...

Contact centers around the world are upgrading from owned and managed platforms to contact center as a service, or CCaaS. Motivations vary, but the big drivers are rate of innovation, financial ...

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers are willing to pay up to a 16% price premium for a product or service that comes ...

BASINGSTOKE, England--(BUSINESS WIRE)--A new study by Juniper Research has found that global CCaaS (Contact Centre-as-a-Service) market revenue will reach $15.6 billion by 2027; rising from $4.9 ...

Contact-centre-as-a-service (CCaaS) subscriptions will leap from $7.5bn at the end of 2023 to generate over $18bn in revenue by 2028, driven by growing support for inbound communication channels, such ...