Several years ago, a blue-chip tech company switched CEOs, and that leader quickly discovered that its salespeople were vying with each other for client business. Clients were called, and even nagged, ...

Erie Insurance automates change management with ITSM tool. Implementing any type of formal process is never easy, but modifying an existing process that works is even harder. That’s what we found to ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.