When it comes to client relationships, a one-size-fits-all approach falls short. In my experience, treating all clients uniformly is an ineffective practice that can hamper resource allocation and ...

The core function of a client value (or client success) team in a software company is to ensure that clients receive ongoing and lasting value from the product and services they have purchased. As the ...

Firms today face mounting pressure to deliver more value, move faster, and maintain the standards clients expect—all while managing growing caseloads and operational complexity. In this webcast, ...

September 16, 2022 - In a pitch to a prospective client, it is common to see the general counsel ask attorneys to provide information on three topics: approach for the matter, proposed budget, and the ...

Strategic partnerships are no longer a supporting act in legal technology. They are a primary mechanism through which law firms and legal departments cut through complexity, modernize operations, and ...

In my opinion, it would be difficult to find a business leader who doesn’t at least give lip service to focus on the customer. In reality, their operational frameworks might be bursting with systems ...