Which technologies saw jumps in usage? What types of communication do workers now prefer? An infographic (below) from Expert Marketing, which was based on this blog post, delves into those questions.

Successful service lines have physician alignment, operational accountability, effective communication, robust data analytics, and a grasp of quality outcomes, this chief clinical officer says.

there are some types of communication that consumers prefer to receive via text, including appointment reminders, prescription refills, and service outages. To see how the big channels stack up ...