The tools we use to gather customer feedback influence the hypotheses we form, as well as how we interpret our overall CX success. A customer experience leader’s foremost responsibility is to make all ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Despite inflation pricing out some lower-income customers ...

Customer satisfaction should be every brand’s North Star, guiding companies as they work to exceed customer expectations. Most brands use CSAT (Customer Satisfaction Score) to measure how satisfied ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail. Wegmans had the second-highest customer satisfaction score among supermarkets in the ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Banks in the Charlotte area slipped slightly in keeping customers happy, except for one, according to a new national satisfaction survey that was released Tuesday. Customer satisfaction with bank and ...

The University of Michigan’s National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this ...

Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D ...