Identify your company's competitive advantage and learn strategies to make it sustainable for long-term success.

In today's competitive business landscape, the devil is in the details. With so many businesses competing for customers in both online and brick-and-mortar spaces, setting a business apart boils down ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

AI-Ready Customer Data Platform (CDP) Innovations Extend Brands’ Line of Sight, Enhancing Customer Profiles and Powering Real-Time Personalization SAN FRANCISCO--(BUSINESS WIRE)--Today at SIGNAL 2023, ...

ServiceNow demonstrates a strong competitive advantage through innovative product development, strategic customer engagement, and robust post-sale support. ServiceNow's collaboration with Nvidia and ...

Today’s business landscape isn’t defined just by products or pricing—it’s defined by experience. Customer expectations have evolved, and businesses that fail to prioritize the customer journey risk ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

Early-stage founders who are looking to improve net retention rate for their customers can create a funding advantage. As venture capital firms drive their focus on revenue, retention has become more ...

No one has ever accused the medical device industry of running ahead of the pack when it comes to implementing business transformation or adopting new approaches to business best practices. Given the ...

Discover how Maruti Suzuki's customer-centric approach transformed the automotive experience, prioritizing customer loyalty ...