Every memo, every letter, every email or proposal you write speaks volumes about you and your organization. That's why it's so important that each correspondence that leaves your desk is crisp, ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

The new book Writing Professional Emails: The Step-by-Step Guide helps with the art of writing clear, compelling, professional, and actionable email messages. Sold on Amazon, this 324-page book makes ...

Today, most entrepreneurs know that content is vital for business success. Blog posts, social media content, press releases and much more play a key role in building your business and personal brand.

Contemporary business requires written communication almost every day. Different settings in business require organization, which cannot be accomplished without association. Every office worker needs ...