Navigating across disparate systems and logins continues to be one of the top frustrations for field service engineers and technicians. Other customer-facing agents such as call center CSRs, dispatch, ...
The “People, Process, Technology” framework has effectively guided many initiatives and projects over the years and produced valuable data for reports and business metrics. Now, we are innovating the ...
In an era of instant gratification, customers are desperate to be in the know, 24/7. As a result, field service organizations are feeling a shift categorized by growing customer expectations and ...
Although games and apps often use augmented reality, AR can also be used to improve customer experiences and reduce field service costs. ClickSoftware and Fieldbit are developing an AR headset that ...
Forbes contributors publish independent expert analyses and insights. Tim Bajarin covers the tech industry’s impact on PC and CE markets. During the mid-1990s, to early-2000's, Barton Goldenberg of ...
Luminex, the US-based medical test equipment provider, has used ServiceMax since 2013 to support field service engineers. Among the machines it provides to the healthcare sector is Aries Sars-CoV-2 ...
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