For now, vendors are targeting the low end of the cloud services market, to avoid competing with their carrier customers. But friction may already be developing. Genesys, with today's announcement of ...

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

Catch up on news from Genesys, Lytics, HGS and more in this week's customer experience and digital marketing software wrap up. Genesys, a customer experience orchestration software provider, has ...

Genesys, a provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange business apps marketplace.

NexTalk expands its cloud ecosystem with integrations that bring TTY communication into existing contact center environments.

NexTalk, a provider of accessible communication technologies, has integrated with cloud contact center platforms from Amazon Connect, Genesys, NiCE, and SharpenCX, enabling organizations to ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...

Company achieves double-digit growth with over $610 million in 2012 revenue, extends reach into mid-market with new packaged and cloud-based solutions DALY CITY, Calif.--(BUSINESS WIRE)-- Genesys, a ...