As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like ITIL (Information Technology Infrastructure Library) to ...

An executive seeking to advance the efficiency of an IT organization has no shortage of options. Not-for-profit organisations have developed a wide range of objective, independent improvement ...

ITIL The IT Infrastructure Library is a customizable framework of best practices that promote quality computing services in the IT sector. Built on a process-model view of controlling and managing ...

CA Inc. late last month brought out a package of software, services and training programs to help implement best practices for managing IT shops under the Information Technology Infrastructure Library ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...

A survey released last week shows two-thirds of some 80 companies that have deployed an IT Infrastructure Library say they feel the process changes are delivering IT performance improvements, but most ...

What drives ITIL? Do we really need it? The 90s saw a lot of infrastructure investment, both in software and hardware, in the IT industry. Managing the same calls for best practices and ITIL took ...