The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” The people who fill the company ...

No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

Providing exceptional customer service lies at the heart of themission of many organizations. It is the central theme of books,articles, motivational seminars and business courses. Its value ...

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...