Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

Despite sharing many qualities, every leader is different. They come from different backgrounds and have different life experiences and personalities, too. That said, there are some universal ...

Learn how servant leadership empowers employees, enhances stakeholder focus, and fosters innovation for a sustainable, ...

What separates a good manager from a great leader? It's not just results; it's the ability to inspire, adapt and bring out the best in others. Great leaders don't simply oversee work; they set the ...

A boss or manager can make or break a workplace, and there's likely no one who knows this better than Margaret Andrews, leadership expert, academic leader, instructor and author of Manage Yourself to ...

Opinions expressed by Entrepreneur contributors are their own. Ever since I was little, I found myself completely drawn to the success stories of leaders and role models. As I read on, I quickly ...

When you think of "leadership qualities," do you picture someone confident, assertive and able to make tough decisions under pressure? Or do you imagine a person with an inspiring vision for the ...

Today, I am bothered by how women and girls are forging their leadership identity and presence, navigating a man’s world.

There is no better time than now for business leaders to educate, inspire and elevate their employees. According to one award-winning CEO, the ability to elevate -- to exceed and outperform ...

Defining what makes a good leader is hard. Great leaders have certain qualities that are difficult to identify and pin down, begging the question: Why do people follow them? Often, the answer has to ...

Great leaders understand that a key function of good leadership is to develop team members into the best version of themselves and leaders in their own right. Great leadership has very little to do ...