It’s amazing what we can learn when we are expected to conduct conversations with people who aren’t interested in speaking with us at all. My experiences interviewing victims, witnesses and suspects ...

Explore the profound meaning behind the African proverb 'Examine what is said, not who is speaking' and learn how it ...

In any negotiation, people want two things out of the conversation — to get what they want and still walk away with the relationship intact. The good news is, you can get both outcomes — by leveraging ...

Is listening a lost art? On TV news and talk shows, everyone seems to be interrupting one another. Likewise in the political arena. Listening is especially rare on social media, where people are eager ...