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In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

As emerging technologies reshape asset management, the electrical testing industry stands at a turning point—yet for decades, it has relied on periodic field testing as the backbone of condition ...