The changes “will result in more headaches and longer wait times to resolve routine customer-service needs,” the AARP cautions.

To prevent fraud, the Social Security Administration announced it will require applicants and recipients to go through in-person identity checks.

The new rule would require people who want to make changes to first verify their identity online or in person. By Tara Siegel Bernard The Social Security Administration said on Tuesday that people ...

There clearly are many pluses to virtual mediation. Participants on Zoom or similar platforms can be anywhere, as evidenced by a successful mediation I did with attendees in Atlanta, Chicago, Los ...

One Social Security Administration commissioner says that up to 85,000 more Americans will need to visit Social Security offices each week.

There will be two ways claimants can go about identity verification once the change is implemented: online or in person, the agency said. Beneficiaries can use their "my Social Security" account ...