A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

It seems that Google is still working on a new design for the incoming call UI on its Phone app for Pixel and other Android devices, as another new UI has just surfaced. As it stands today, the Google ...