“Words create worlds” is a phrase that anyone familiar with conversational intelligence will not only recognize but also intimately understand. Word choice represents the speaker’s perspective and at ...

This month’s topic is another readers’ choice: responsibility and accountability. Specifically, we’ll cover: clarifying the real distinction between responsibility and accountability; and, ...

I write a lot about roles and role clarity. Role clarity is so important, yet often overlooked. For example, before you can have what I call an effective performance collaboration, managers first need ...

When you hear the word “accountability,” what are your first thoughts? Are we talking about a human resources or performance issue, such as holding someone accountable for something that they did ...

It’s become more than unacceptable. Each day provides another occurrence of man’s inhumanity to man causing us to shake our head in disbelief. This loss of values makes our lives more difficult, more ...

In his widely read 1970 article about the role of business in society, economist Milton Friedman justified the old adage that ...

Does the fire service have a personal accountability problem? Personal, not personnel. Mention accountability in the fire service, and the first thought is personnel accountability, the incident ...

Too many lives have been lost on Guam’s roads, and every one of them is a tragedy. But tragedy should never be mistaken for inaction. The Department of Public Works is not waiting for another fatality ...

Spending a year in prison has changed him for the better, Combs. A day before he is set to be sentenced for two prostitution-related convictions, Sean "Diddy" Combs is apologizing for his actions in a ...