Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Salesforce wants to get everyone talking. New voice capabilities are at the center of announcements to open its annual Dreamforce conference today. Most notable is the integration of telephony ...

The software-as-a-service (SaaS) market for contact centers continues to gain momentum through collaboration. LiveOps, a California-based virtual contact center company, recently made its on-demand ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

LONDON--(BUSINESS WIRE)--Reconomy, the UK’s market-leading provider of outsourced recycling and resource management services, today announced that after evaluating solutions from NewVoiceMedia and ...

Service teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud ...