Change management deals with how changes to the system are managed so they don't degrade system performance and availability. Change management is especially critical in today's highly decentralized, ...

Several years ago, a blue-chip tech company switched CEOs, and that leader quickly discovered that its salespeople were vying with each other for client business. Clients were called, and even nagged, ...

How often have you heard, “the only constant is change”? Your business probably looks a lot different today from 10 years ago, or even five years ago. We all understand this principle, yet when it ...