Chat bots have ballooned in popularity in recent months, and now we’re seeing some interesting examples of how that technology, where computers interact and respond to human requests, is being used to ...

(MENAFN- News Direct) Email is far from dead. In fact, it is still one of the most powerful ways to connect with customers, nurture relationships, and deliver important updates. The challenge is that ...

Team collaboration and knowledge sharing are built into Zendesk’s highly functional, easy-to-use platform. When a customer reaches out, agents can loop in colleagues for advice, bring them into the ...

The travel industry was hit hard by the COVID-19 pandemic, as March 2020 saw so many routes shut down across the globe, and some countries closing their borders to international visitors. For Spanish ...