Santa Clara County 911 calls could be diverted to 'nurse navigators' under pilot program
SANTA CLARA COUNTY, Calif. - Starting Wednesday, when you call 911 in parts of Santa Clara County, your phone call may be referred to what officials are calling "nurse navigators." If you call 911 and do not need immediate in-person response, a dispatcher ...
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Santa Clara County launches Nurse Navigator pilot program
Santa Clara County launched its Nurse Navigator pilot program on Wednesday to help 911 dispatchers determine if a call requires help from a first responder or nurse.
Santa Clara County 911 dispatch launches first "Nurse Navigation" pilot program in Northern California
Santa Clara County 911 dispatchers launched a new "Nurse Navigation" pilot program Wednesday that involves diverting low level medical calls to a nurse call center in Dallas, Texas run by the company Global Medical Response,
Santa Clara Co. launches 911 Nurse Navigator program to free up resources for emergencies
With this pilot program, Santa Clara County 911 dispatchers will still pick up the call but if an in-person response is not needed, the caller could be connected to a licensed nurse.
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