When you’re confident in your ability and actions, you’re more open to learning how you can improve. My colleague Stacey Finkelstein and I first discovered this in a study in which we asked our ...

You have a scheduled meeting with a subordinate. The feedback is going to make the person squirm. In this blog, we will provide research-based suggestions to help you be more effective in giving ...

I’m working with a prominent tech company to accelerate an innovative culture and mindset. As we did a deep dive on the culture at design firm IDEO, one executive noted something unusual. As the ...

Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews are an important facet of the commercial ...