Sitecore Symposium 2026 convenes digital experience and marketing technology professionals in Orlando for sessions on AI, content and martech strategy. Sitecore Symposium 2026 runs Nov. 10-12 at the ...

However you slice it, it's been a rocky 2026 for HubSpot, and that continues today as co-founder Brian Halligan returns as CEO, replacing Yamini Rangan in an abrupt leadership reset as the company ...

The all-cash deal brings agentic AI, agent assist and conversation intelligence into Five9's Genius CX Platform.

CX maturity models save governance for the final phase. By then, customer signals are piling up with no one empowered to act ...

ChatGPT's search-like queries now run at roughly one-fifth of Google's volume, about 18 months after ChatGPT started pulling ...

Zoom Contact Center customers can easily launch a Quiq Voice AI experience, and Quiq customers can migrate to Zoom Contact Center with their Quiq AI agent intact BOZEMAN, MT - November 12, 2026 - ...

Forrester says the AI hype is used up. What's left: operating-model work, and marketing's customer-facing agents are where ...

Consumers trust ads less when they merely suspect AI made them. That puts brands that never touched AI content at risk too.

Norway’s largest financial services group connects customer journeys with AI to reduce routine work and give advisors more time to focus on customers SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global ...

Salesforce went acquisition shopping again. It picked up Cresta, a voice AI company built for the calls customers care about most. The price stays a secret.

Sitecore's Scrunch now helps marketers influence the third-party publishers and reviewers shaping AI-generated brand recommendations.