The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

The projection, from ABI Research, describes the creation of an entire market, effectively – as there are only “several ...

In today’s increasingly competitive and digitalized world, telcos strive to remain relevant, but various challenges abound.

AI agents have the ability to set goals, create tasks, complete these tasks, reprioritise tasks, and make decisions to ...

Nokia is looking at how sub-THz IoT sensing could be used to monitor patients en masse, remotely, without the need to hook ...

A joint-submission from Nokia, in response to RCR's request for industry soothsayers to step forward, and tell us about the ...

AI apps are driving a transformation in IT infrastructure. This trend will accelerate among enterprises in 2025, geared ...

IoT MVNO 1NCE has introduced a new certification scheme for software developers and renewed its cloud deal with AWS to drive ...

T-Mobile US is now taking registrations for a beta direct-to-cellular service supported by Starlink LEO connectivity, which ...

Verizon has a new enterprise offering that combines 5G private network connectivity, plus MEC and the NVIDIA AI Enterprise ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...

Poorly placed towers can lead to a cascade of issues, from network inefficiencies and customer dissatisfaction to financial ...