Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

The change at the top of Best Buy’s Geek Squad business isn’t expected to have any impact on Installs Inc., the Buffalo-based company that has handled installation work for Best ...

Best Buy Co.’s chief digital, analytics and technology officer is leaving the company. Brian Tilzer was chief digital officer at CVS Health Corp. before joining Best Buy in 2018.