THROUGH CALLS, TEXTS AND ONLINE CHATS, OPERATORS OFFER A SHOULDER TO CRY ON SOMEONE WHO LISTENS, AND THE SERVICE IS WIDELY ...

The widening availability of fiber and 5G wireless are pressuring cable companies to offer better retention deals. But you ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Iron Mountain's valuation is unsustainably high, trading at a 100% premium to REIT peers despite core business risks. Find ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

A Comcast Corp. official told a judge he made a mistake in reviewing a contract a decade ago that may now result in the premature shutdown of the company’s emergency-call services, endangering ...

That’s essentially $34 million of new money here in our economy.” So, yes, Comcast’s new operation here is just a call center, though a souped-up one.

Comcast, which seeks to buy Time Warner Cable in a $45 billion deal, won't commit to keeping Time Warner Cable's upstate call centers open, including one in Rotterdam, despite the fact that Time ...

Uploaded: Wed, Sep 26, 2012, 7:42 am 65 Updated: Sat, Sep 29, 2012, 9:17 am Time to read: about 1 minutes Comcast will close its three call centers in California before Christmas and move the 1,000 ...

Bullet Strikes Window of Comcast Technology Center, Police Say Police received a call reporting the bullet at 2:24 p.m. Published June 23, 2022 • Updated on June 24, 2022 at 6:23 am ...

"Comcast is shedding hundreds of call-center and office employees to remote work per day," the employee told us. "In my facility, which is in a risk area, the goal is to empty all 500+ employees ...