Introduction to ITIL Continual Service Improvement (CSI)
7:07
YouTubeConnectsphere
Introduction to ITIL Continual Service Improvement (CSI)
Published on Dec 11, 2013 ConnectSphere's Jo Peacock introduces the Continual Service Improvement (CSI) stage of the ITIL® service lifecycle. She introduces the principles of continual, iterative and sustainable service improvement covered in the ITIL CSI best practice guidance.
26.7K viewsJan 12, 2014
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