36 reactions · 51 comments | Our Absa One Account offers you zero monthly maintenance fees and guarantees a 0.3% monthly cashback on debit card payments. You also enjoy unsecured loans for you or your business with higher limits and repayment periods. | Absa Bank Kenya | Facebook

When I joined the department, resolving customer complaints, especially around loans, was a big learning curve. But it’s also been one of the most rewarding parts of my journey. I remember one customer who walked in frustrated about a loan issue. We sat together, reviewed his statements, and I took time to explain everything clearly. By the end, he smiled and said, “I’m more satisfied now than when I arrived.” Moments like that remind me that empathy and communication aren’t just soft skills, th